Success Mantra - Governance Technique
We define the roadmap for what decisions need to be made, when they have to be made, and who is responsible for making those decisions. We can help with the business processes and define how the requests/issues/changes will be documented, analyzed, approved, and communicated. We will have the hierarchy defined and shared during the transition or implementation.
Telemarketing Services
Our experienced and dedicated Tele-calling team generates good quality leads for B2B industry. They reach potential clients and consolidate relevant leads for your company. The team contacts decision-makers of the company. So, you can get the most important leads. We understand that lead generation is an integral part of any company. The inquiries that we generate are thoroughly scrutinized. We make sure that the company requires your products and services, thus making sure the conversion ratio is high.
Effective Marketing is to reach maximum prospects from all the way through Digital and conventional ways and track it. At SSM, we have an expert team to execute client's requirements.
How can we assist you ?
Managing one or more customer service or service desk functions
Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Delivering customer service through multiple channels including human, digital, self-service, and automated
help desk solutions with non-technical skills like communication, customer service, problem solving
customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.
Service we do offer ?
Router support ( Legacy and SDWAN including Session bases routers)
Switches support
Troubleshooting and Installation
Voice guidance to end user and client help desk
Implementing Emulator to make it easy to guide customer
VMWare Velocloud Support
develop and maintain IT networks
analyze, troubleshoot, and maintain computer networks
Problem-solving skills - a lot of the role revolves around being able to diagnose and solve problems
Answer Customer Calls, Emails and Chats
Creating and acknowledging proactive and reactive tickets
Assisting user with L1 and L1.5 Support
Engaging Concerned teams for Out of Scope issues
Working with Service Providers and scheduling bridge with customers for early resolution
Taking complete ownership of tickets and resolving issues within SLA
single point of contact (Phone/email/Chat/Portal), basic troubleshooting and resolution, call routing and escalation.
L1 Services for Velocloud by VMWARE
Lead generation, sales and L1/1.5 troubleshooting
Data Entry Services
Transcription Services
Server Support
Email/Chat Support
Pillars that have helped us meeting our goal
We have Streamlined the Communication by keeping track of projects with shared dashboard for each newly completed task. Every employee has access to created centralized hub for communication.
We have Enforced Accountability in workplace so that all employees are responsible for their actions, behavior, performance, and decisions which is further linked to commitments.
In order to minimize cost and errors, we have automated the documentation process to save time and manual errors. Negotiating with creditors can be a viable alternative to control and reduce cost. Therefore making agreements with our clients and negotiate the best payment terms so that they can be realised without major financial consequences.
We kept track of processes by picking-up duplications or repetitive tasks and then root cause is identified that cause performance issues. The concrete steps are taken and suggested for improvement.
'UDYAM REGISTERED ORGANIZATION'
Read Our Blogs
Draggan AI Editing
DragGan AI is a new and innovative tool that lets you edit images with simple drag-and-drop points. It uses generative adversarial networks (GANs) to synthesize realistic images that follow your input. You can manipulate the pose, shape, expression and layout of any image with just a few clicks. Here are some of its advantages and features compared to other editing tools like Adobe Illustrator and Canva
Fusion Marketing
In today's competitive business landscape, reaching the right customers with the right message is crucial for success. Adtech companies play a pivotal role in enabling businesses to connect with their target audience effectively. Shashi Sales and Marketing, a leading adtech company, has developed a cutting-edge fusion funnel approach that combines performance marketing, affiliate marketing, and SEO strategies while utilizing popular communication channels like WhatsApp, SMS, and email marketing.
Moonlighting
Suppose you are working for a company as an employee, and you feel you are left with some time that can be utilized by working for another company to make more money. Or even if you are engaged fully in a job but still manage to work for two or more companies to make more money. You qualify to be called Moonlighting because you are breaking a signed bond during the initial phases of joining, where it says that you can not engage yourself to work for any other firm or competitor. When? Try reading the appointment letter. You will know.
How to brand yourself professionally?
Discover the power of a well-designed website with Shashi Sales. Our experts in website design in Gurgaon use the latest techniques to create user-friendly, visually appealing websites that drive traffic, generate leads, and increase conversions. Get started on your journey to a successful online presence with our comprehensive website design services.
How to do whatsapp marketing?
Shashi Sales and Marketing, a leading website development company, is proud to announce the launch of its new WhatsApp marketing services. With the introduction of WhatsApp marketing, Shashi Sales and Marketing has added another powerful tool to its arsenal, enabling clients to connect with their customers more effectively than ever before.
How to reach target audience?
To reach the target audience effectively, businesses can employ a multi-faceted approach. Utilize SEO to improve search visibility, leverage performance marketing for measurable results, tap into affiliate networks for wider reach, and employ fusion marketing techniques to engage customers across various channels and maximize marketing efforts.