Shashi Sales - CALL CENTER DATABASE DEV & MGMT 

Are you looking to enhance your marketing database by appending emails, validation, and verification of your existing lists, or by building a custom database? Then, database development and management services are what you need! It can help you update and match databases with potential clients 'details such as name, email, phone number, etc.

SSM is a pioneer in providing accurate database development and management services which keep your database updated and cleaned. Our call center executives have the required skills and expertise to provide you with error-free database development and management services.

Call Center Database Development and Management Services We Offer

Our team of call center executives can build verified databases from trustworthy sources. We ensure that the databases they create are accurate and can help you in several ways. Some of the key services we offer include -

1. Custom List Building : Our call center representatives can create accurate lists which will include all the required details laid down by you. They include the specified fields and customize the list according to your business requirement within a quick turnaround time.

2. Appending Emails : Our database development and management experts can append emails to your existing client list or create a new list with the required client details. Be it emails of businesses or consumers; our team can help you append emails within a short time.

3. Appending Data : In some cases, the marketing database can have several entries but may have certain missing information such as phone number or email. Our team can provide you the missing details which will help in improving your marketing campaigns.

4. Data Validation : A marketing list has a shelf life too and the data may keep changing over the years. Our call center personnel will keep your database updated by validating the information and updating the old data. We have the required skills and expertise to provide you with both, manual and automatic validation services for your existing files.

5. Data Cleansing : If you are having trouble having consistent data in your existing database, we can help you standardize and clean it. Our data cleansing service will also assist in removing any type of spelling errors or typos.

6. De-duplication of Entries : Most of the marketing databases have a lot of duplicate entries which can hamper your marketing campaign. Our de-duplication services will remove all the duplicate entries and create efficient databases.

7. High Accuracy : Our team of call center executives understands the importance of accuracy when it comes to your client information. We are an ISO-certified company and by outsourcing database management to us, you can be assured that each entry in the database will be checked multiple times for accuracy.

8. Data Security : We understand the importance of data security when it comes to handling your information. We only rely on secured cloud infrastructure to store your data. Thus, you can be rest assured that all your data is completely safe with us.

9. Infrastructure : At SSM, we have specialized software for our employees to assist them with their day-to-day activities. Our global delivery centers have fast internet connectivity. We are also set to achieve 100% redundancy in Data, Network, Power, and Internet.

10. Affordable Pricing : By choosing SSM for database development and management services, you get flexible pricing options. You can also customize the services based on factors such as call volume, project complexity, agent skillset, number of hours, etc.

11. Enhanced Brand Reputation : By outsourcing database development and management services to SSM, you will get error-free databases. This will help in enhancing your brand reputation in the industry.

12. 24/7 Availability : Our team of call center executives is available 24*/7. You can be certain that our representative will be always available for calls during your work hours, irrespective of your location.

13. Secure Transfer of Files : We understand the security of your client information, hence we use secure FTP servers to transfer files. A few times, we can also remotely access your system to work on the files for database management. All these files are compressed, encrypted, and password protected. Thus, you get the necessary security and save the transmission time.

14. Experience and Expertise : Our team consists of the most talented, skilled, and experienced call center executives. They are well trained to work on the latest tools and technologies such as Oracle, DB2, MS SQL, NoSQL, MySQL, PostgreSQL, Sybase, DataStax Enterprise Apache Cassandra, MongoDB, etc. With us, you will always get the best performing database.

What are service desk skills?

Customer Service Skills: Companies are looking for ways to improve their customer service skills. These skills are not only useful for the company's bottom line, but they are also necessary for employees to work effectively together.

Problem-Solving Skills and Communication Skills: Problem-solving is something that everyone should learn at some point in their lives. When dealing with customers, you may encounter issues that require you to solve them. In order to do so, you need to understand what the issue is and find a solution. Problem-solving skills are often overlooked in today's society. Being able to communicate clearly and concisely is a valuable asset. You may be asked questions by a client, coworker, or even a friend. Effective communication is a necessity for success in today's fast-paced world.

Time Management and Leadership Skills: Time management is a must for success in almost everything we do. Time management is especially important in the workplace. Employees who manage their time well tend to be more productive than those who don't.  Leadership is a skill that is becoming increasingly important in today's society. Many businesses are now realizing the importance of having leaders in place to lead their team members. Leaders are responsible for setting goals, motivating others, and leading by example.

Team Building and Conflict Resolution Skills: Team building is a skill that is highly valued in today's workforce. Companies are beginning to realize the value of working together towards a common goal. Team building is a great way to foster positive relationships among coworkers and clients. Conflict resolution is a skill that is important in nearly every aspect of our lives. We face conflict everyday whether it is resolving a disagreement with a family member, coworker, or friend. Conflict resolution is a skill that helps us to resolve differences peacefully and productively.