Service Desk


Shashi Sales and Marketing is a leading service desk company in India that offers comprehensive service desk solutions to organizations across various industries. Their solution is designed to streamline the support process, improve efficiency, and enhance customer satisfaction. 

The company has a team of experienced professionals who are trained to handle complex technical issues and provide quick and efficient support. With the help of their service desk solution, businesses can manage their support requests, prioritize tasks, and track progress in real-time.

Shashi Sales and Marketing's service desk solution integrates with a variety of tools and systems, making it easy for organizations to manage all their support requests from a single platform. The solution also provides advanced reporting and analytics, enabling organizations to measure and improve their support performance.

In today's fast-paced business environment, a reliable and efficient service desk is crucial for any organization. By partnering with Shashi Sales and Marketing, organizations can ensure that their customers receive the best possible support experience. With their advanced service desk solution, companies can improve their support processes, reduce response times, and increase customer satisfaction.

In conclusion, Shashi Sales and Marketing is a top-notch service desk company in India that offers a comprehensive and efficient service desk solution. By utilizing their solution, organizations can streamline their support processes, enhance customer satisfaction, and achieve a competitive edge in their respective industries.

service desk company in india

What are the 7 major tasks of the service desk? 

What is a Service Desk?

As a customer service representative, you are the first point of contact for many customers. Your goal is to provide excellent customer service and resolve as many issues as possible before they escalate to management. Service Desk is a team of professionals who provide technical support to customers via phone, email, chat, social media, etc. Service desks are often located at customer sites, but may also be hosted internally (i.e., within an organization).

A Service Desk provides assistance to users of computer systems, networks, software applications, websites, mobile devices, and other IT-related products and services. Provide 24/7 support to ensure that your business runs smoothly. To perform these tasks, they often must employ non-technical skills like communication and problem-solving.

What does Service Desk do?

Service desk is the first point of contact between a customer and the company. A service desk is a place where customers can get answers to their questions about products and services. In case of any issues, they can report them to the service desk. The service desk position is not simple. Since technicians are inundated with inquiries and issues all the time, it can be a bad environment.

 The service desk is responsible for answering questions related to the product or service. If the issue is not resolved, then the service desk escalates the problem to the appropriate department. A typical example of a service desk would be a call center. When someone calls the call center, he/she gets connected to a representative who helps him/her solve his/her problem. There are more categories of service desk there are, Call center, Customer Service Desk, Helpdesk, Technical Support Desk, Sales Desk, Information Desk, Knowledge Base.

Important major tasks of Service Desk Company

1.answer questions

Answering customer questions is the primary task of the service desk. It's a great way to build rapport with customers and help them feel valued. You'll need to be able to answer any question they may have about their order, payment methods, shipping options, etc.

2.Provide solutions

Providing solutions to problems is what the service desk does best. If a customer calls complaining about a problem with their order, you should be able to provide a solution without having to escalate the issue to someone else. Make sure to always offer a resolution first before escalating the situation. 

3.Help resolve issues

If a customer is calling to complain about a problem with their product, make sure to listen to their concerns and try to find a solution together. Don't just tell them to contact the company directly if they're not happy with your solution.

4.offer assistance

If a customer is asking for help with something specific, don't just give them generic answers. Instead, ask them specifically what they want help with and then do your best to assist them.

5.billing assistance

Billing is a big responsibility for the service desk, especially if you're dealing with recurring payments. Make sure to keep track of all transactions and ensure everything is correct.

6.handle returns

Returns are a huge headache for companies, but handling them well can really boost your reputation. Always handle returns professionally and make sure to follow the return policy.

7.keep records

Keeping accurate records is critical to running a successful business. Make sure to document all interactions with customers and keep good notes.

What are service desk skills?

Customer Service Skills: Companies are looking for ways to improve their customer service skills. These skills are not only useful for the company's bottom line, but they are also necessary for employees to work effectively together.

Problem-Solving Skills and Communication Skills: Problem-solving is something that everyone should learn at some point in their lives. When dealing with customers, you may encounter issues that require you to solve them. In order to do so, you need to understand what the issue is and find a solution. Problem-solving skills are often overlooked in today's society. Being able to communicate clearly and concisely is a valuable asset. You may be asked questions by a client, coworker, or even a friend. Effective communication is a necessity for success in today's fast-paced world.

Time Management and Leadership Skills: Time management is a must for success in almost everything we do. Time management is especially important in the workplace. Employees who manage their time well tend to be more productive than those who don't.  Leadership is a skill that is becoming increasingly important in today's society. Many businesses are now realizing the importance of having leaders in place to lead their team members. Leaders are responsible for setting goals, motivating others, and leading by example.

Team Building and Conflict Resolution Skills: Team building is a skill that is highly valued in today's workforce. Companies are beginning to realize the value of working together towards a common goal. Team building is a great way to foster positive relationships among coworkers and clients. Conflict resolution is a skill that is important in nearly every aspect of our lives. We face conflict everyday whether it is resolving a disagreement with a family member, coworker, or friend. Conflict resolution is a skill that helps us to resolve differences peacefully and productively.

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